Responsible Gaming at playstar

1 Age Restriction & Verification

playstar operates exclusively for adults. You must be 18 years of age or older to register an account, make a deposit, place a bet, or participate in any game or promotion on this platform. This is a non-negotiable requirement that applies to every player in Bangladesh and internationally, without exception.

Why We Verify Age

Gambling can carry financial and psychological risks that are significantly amplified for younger individuals. The 18+ requirement exists to protect young people from exposure to these risks before they have the emotional and financial maturity to manage them responsibly. playstar takes this obligation seriously and dedicates significant resources to enforcing it rigorously.

How We Verify Age

During the account registration process, you are required to provide your date of birth. Before any withdrawal is processed — and often before your first deposit — you will be asked to complete our Know Your Customer (KYC) verification by submitting one of the following government-issued identity documents:

• Bangladeshi National Identity Card (NID) — the preferred and fastest verification method for players in Bangladesh.
• Bangladeshi Passport — accepted for both domestic and internationally-based Bangladeshi players.
• Driving Licence — accepted where it carries a clear date of birth and photograph.

Our compliance team reviews submitted documents within 24 hours. Accounts are placed in a restricted state until verification is complete; this means withdrawals cannot be processed, and in some cases deposits may be limited, until your age and identity are confirmed.

Protecting Minors at Home

If you share a device with younger family members, we strongly encourage you to use your device's parental control features to restrict access to gambling websites. Many browsers and operating systems offer built-in content filters. Third-party tools such as Net Nanny, Bark, or Google Family Link can also be configured to block access to online gambling platforms.

2 Recognising Problem Gambling

Gambling is enjoyed responsibly by the vast majority of playstar players in Bangladesh — as entertainment, a source of excitement, and a leisure activity. However, for a minority of individuals, gambling can become problematic. The earlier a problem is identified, the more effective the available support tends to be. playstar encourages all players to monitor their own behaviour honestly and to seek help without stigma if they recognise any of the warning signs below.

Common Warning Signs

Problem gambling does not always look the same for everyone, but the following patterns are consistently associated with gambling harm. Consider whether any of these apply to your own gambling behaviour over the past month:

3 Deposit Limits

Deposit limits are one of the most effective responsible gaming tools available, because they directly control the maximum amount of money you can introduce into your playstar account over a defined time period. playstar strongly encourages all players to set a deposit limit that aligns with their personal entertainment budget — ideally before they begin playing for the first time.

Available Limit Types

How to Set a Deposit Limit

Deposit limits can be set, reviewed, and — subject to the conditions below — adjusted from the Responsible Gaming section of your playstar account settings. The process takes under one minute and the limit is applied to your account immediately upon saving.

Reducing vs. Increasing Limits

A reduction in your deposit limit takes effect immediately. If you request an increase to an existing limit, the new (higher) limit will only take effect after a mandatory 7-day cooling-off period. This delay is intentional — it is designed to prevent a moment of impulsive decision-making from undermining a spending boundary you previously set with a clear head.

4 Time-Out Features

A time-out is a short-term, voluntary break from gambling. It is designed for players who feel they need a pause — perhaps after a stressful session, a significant loss, or simply a period where gambling has been taking more time or mental energy than intended. Time-outs on playstar are available in several durations and can be activated instantly from your account settings.

Available Time-Out Periods

• 24 Hours — a single day's break. Your account is locked for deposits, bets, and gameplay for the next 24 hours.
• 7 Days — a one-week pause. Often used to reset after an intense gambling period or to reassess spending.
• 30 Days — a month-long break. Recommended if you feel gambling has been a consistent preoccupation over recent weeks.
• 90 Days — a three-month break. Suitable for players who want a more substantial reset before returning to gaming.
• Custom Duration — specify any number of days between 1 and 180 days if the standard options do not fit your needs.

What Happens During a Time-Out

While a time-out is active, the following apply without exception:

• You cannot log in to your playstar account or access the gaming platform.
• All pending deposits via bKash, Nagad, Rocket, or Upay are returned to the originating account.
• All promotional and marketing communications from playstar are suspended for the duration of the time-out.
• Pending withdrawals of existing account balance continue to be processed normally during the time-out period.

At the end of the chosen time-out period, your account is automatically reactivated. You will receive a brief email reminder that your break has ended, along with a link to our responsible gaming resources. If you wish to extend the time-out, you can do so from within your account settings at any time before the period expires — but you cannot shorten it.

Session Time Reminders

Separate from full time-outs, playstar offers in-session reminders that notify you at intervals of your choosing (every 30, 60, or 90 minutes) about how long you have been playing in your current session. Each reminder displays your current session duration, your net wagering result for that session, and gives you a clear prompt to either continue or end your session. These reminders are enabled by default for all new accounts and can be adjusted — but not disabled entirely — in your account preferences.

5 Self-Exclusion

Self-exclusion is a formal, binding commitment you make to playstar that you wish to be excluded from using the platform for an extended period. Unlike a time-out — which is a short-term break — self-exclusion is intended for players who recognise that they have a serious problem with gambling and need a more significant intervention. playstar treats self-exclusion requests with the utmost urgency and care.

Self-Exclusion Periods

The following self-exclusion options are available:

• 6 Months
• 1 Year
• 3 Years
• 5 Years
• Permanent (Lifetime) — irreversible. Once a permanent self-exclusion is in place, no request to reopen the account will be considered under any circumstances.

How to Apply for Self-Exclusion

You can request self-exclusion by contacting our support team directly via live chat or by emailing support at playstar with the subject line "Self-Exclusion Request". A welfare team member will confirm your identity, process the exclusion within 24 hours, and send you written confirmation. The exclusion begins from the moment it is confirmed — you do not need to wait for the 24-hour processing window to stop playing; our team will begin restricting your account immediately upon receiving your request.

What Self-Exclusion Covers

• Immediate suspension of account login and all gaming activity.
• Immediate cessation of all promotional emails, SMS messages, and in-app push notifications.
• Removal from all marketing lists and bonus targeting systems.
• Any existing account balance at the time of exclusion will be processed as a withdrawal to your primary payment method (bKash, Nagad, Rocket, Upay, or bank account) within 5 business days.

6 Safe Play Tools

Beyond deposit limits, time-outs, and self-exclusion, playstar provides a suite of additional safe play tools that help you maintain awareness and control of your gaming activity at all times. All tools are accessible from the Responsible Gaming section of your account dashboard.

7 Getting Help & Support

If gambling is causing distress, financial hardship, or conflict in your personal or professional life, please know that you are not alone — and that effective help is available. playstar's welfare team is your first point of contact, and we can connect you with professional support resources in Bangladesh and internationally.

Contact playstar Welfare Team

Our player welfare team operates 24 hours a day, 7 days a week, including during Eid, Pohela Boishakh, and all public holidays in Bangladesh. You can reach us by:

• Live Chat: Available directly within the playstar platform after login. Average response time is 2–5 minutes.
• Email: support at playstar — use the subject line "Welfare Support" for priority routing to our trained welfare advisors. Expected response within 2 hours.
• WhatsApp: Available after login via your account settings. Response time is typically under 10 minutes during Bangladesh Standard Time (BST, UTC+6) business hours.

All welfare enquiries are handled with complete confidentiality. Information shared with our welfare team is not used for marketing purposes and is accessible only to welfare-trained personnel.

If You Are in Crisis

Gambling Well in Bangladesh

playstar encourages all players to treat gambling as a form of entertainment with a defined budget — not as a source of income or a way to solve financial problems. Here are some practical guidelines for keeping your gaming experience enjoyable and sustainable:

• Set a budget before you play — decide in advance how much you are comfortable spending, and stick to it. Use your monthly bKash or Nagad statement to track gambling spend alongside other household expenses.
• Never chase losses — if you have reached your budget for the session, close the platform. Chasing a loss with a bigger bet is the most reliable path to a larger loss.
• Take regular breaks — use our session time reminders and take a few minutes away from the screen during longer sessions. A short break restores perspective.
• Only gamble with money you can afford to lose — do not use funds earmarked for rent, groceries, children's education, or any essential household expense for gambling.
• Balance gambling with other leisure activities — watching BPL cricket, spending time with family, or exploring Dhaka's food scene are all excellent alternatives to an extended gaming session.
• Keep family and friends in the loop — sharing your gaming habits honestly with a trusted person in your life creates natural accountability and reduces the risk of gambling escalating in secret.

8 Your Commitment as a Player

Responsible gaming is a shared commitment. playstar provides the tools, the policies, the monitoring, and the human support — but maintaining a healthy relationship with gambling also requires honesty and self-awareness on your part. By registering an account on playstar, you agree to the following player commitments:

• You confirm that you are at least 18 years of age and legally permitted to engage in online gambling activity.
• You will not allow any other person — including family members or friends — to access your playstar account or conduct gambling activity on your behalf.
• You will use the responsible gaming tools available to you proactively, rather than waiting until a problem has already developed.
• You will contact the playstar welfare team or an appropriate support organisation if you feel your gambling is becoming harmful.
• You acknowledge that playstar is an entertainment platform and that gambling outcomes are based on chance — there is no guaranteed winning strategy.
• You agree to provide accurate and truthful information during registration and KYC verification, and to notify playstar promptly of any change to your circumstances that may affect your eligibility to play.

playstar reserves the right — and accepts the responsibility — to intervene proactively if our monitoring systems detect patterns of play that indicate potential gambling harm. This may include reaching out to players directly, applying temporary deposit restrictions, or in extreme cases suspending an account pending a welfare review. These interventions are made with care and always in the best interests of the player concerned.

We are proud to operate a platform that tens of thousands of players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar enjoy responsibly every day. Our goal is to keep it that way — for every player, for the long term.